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Refund Policy

At Light Up (Emotions Matter foundation) NGO, we are committed to providing quality access to mental health resources and life skills to children and youth. We understand that you may have questions about our organization and programs, and we are here to help answer them.

Got Any Questions? We Are Here To Answer!

How do I cancel a donation?

A donation once made cannot be canceled. In the case of unauthorized use of your banking information for donating, please write to us at [email protected]

Is there a refund policy in Light Up (Emotions Matter foundation)?

There is no refund for the donations or any other monetary contribution given to Light Up (Emotions Matter foundation). In the case of unauthorized use of your banking information for donating, please write to us at contact@Light Up (Emotions Matter foundation).ngo

How do I apply for a return for the gift items that I sponsored to a child?

There is no return policy in Light Up (Emotions Matter foundation). Once a gift item has been purchased or delivered to the beneficiary, it cannot be returned.